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How lottis Handles Your Personal Data

At lottis, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

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What Data We Collect and Why

lottis Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect the information you provide when you open an account — name, email address, date of birth and contact number — along with transaction records tied to payment methods such as UPI, Paytm and PhonePe. We also log device identifiers, IP addresses and session activity

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to detect unauthorised access and maintain platform integrity. Where local law permits access to our services, we process this data under the applicable legal framework for that jurisdiction. We do not sell your personal data to third parties, and we share it only with payment processors,
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identity verification partners and regulatory bodies when required. You have the right to access, correct or request deletion of your data at any time by contacting our privacy team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how we use your data, want to request a copy of your records, or need to correct something on your account, our privacy team is here.

Email Privacy Team Send a written request to our dedicated privacy address and we will respond within 72 hours with a clear action plan for your data query or correction request.

Live Chat Support Open the chat widget inside your lottis account dashboard to speak with a support agent who can raise a formal data request on your behalf in real time.

Help Centre Portal Submit a structured data request through our Help Centre form — attach your account email and specify whether you want access, correction or deletion of records.

HOW WE PROTECT YOU

Our Data Handling Commitments

Protecting your account data is not a formality — it shapes every technical decision we make, from how payment records are stored to how long session logs are retained.

Encrypted Data Storage

All personal and financial records — including UPI transaction IDs and Paytm wallet references — are stored using AES-256 encryption so that raw data is never exposed, even internally.

Cookie Transparency

We use cookies for session management, analytics and preference saving only. You can adjust or withdraw cookie consent at any time from the cookie settings panel inside your account.

Account Security Layer

Two-factor authentication is available on every lottis account. We strongly recommend enabling it, especially when your account is linked to PhonePe or Paytm for withdrawals.

Retention Periods

Account data is kept for as long as your account is active. After closure, we retain transaction records for the period required by applicable financial regulations, then delete them securely.

Third-Party Sharing Rules

We share your data only with payment gateways processing your UPI or Paytm transactions, identity verification providers and authorities when legally compelled — never for advertising purposes.

Your Rights and How to Exercise Them

You may request a full export of your personal data, correct inaccuracies or ask for deletion. Submit your request via our Help Centre form and we will process it within 30 days.

Frequently Asked Privacy Questions

The questions below cover the most common things you might want to know about how lottis handles your data — from what we collect at sign-up to how you can have your records removed. If your question is not here, our privacy team is reachable via email or live chat.

We collect your name, email address, date of birth, mobile number and government ID details needed for identity verification. We also record your UPI ID or Paytm wallet number when you link them as payment methods.

Payment references — including UPI transaction IDs and PhonePe confirmation codes — are encrypted at rest and in transit. We store only the reference numbers, not your bank PIN or full account credentials.

Yes. Submit a data access request through the Help Centre form or via email to our privacy team. We will compile and send your records in a readable format within 30 days of receiving your request.

Send a deletion request to our privacy team with your registered email address. We will remove your personal data from active systems, retaining only the transaction records required by applicable law for the mandatory period.

No. We do not sell or share your personal data with advertisers. Sharing happens only with payment processors handling your UPI or Paytm transactions, identity verification services and regulatory authorities when legally required.

We use session cookies to keep you logged in, analytics cookies to understand how pages are used, and preference cookies to remember your settings. You can disable non-essential cookies from the cookie panel in your account at any time.

Contact our privacy team immediately via email or the live chat channel in your account dashboard. We treat all data-misuse reports as urgent and will acknowledge your complaint within 24 hours of receipt.

How lottis Handles Your Personal Data

Contact Us About Your Privacy

Our Data Handling Commitments

Encrypted Data Storage

Cookie Transparency

Account Security Layer

Retention Periods

Third-Party Sharing Rules

Your Rights and How to Exercise Them

Frequently Asked Privacy Questions

01 What personal data does lottis collect when I open an account?

02 How is my UPI or PhonePe payment data stored?

03 Can I request a copy of all the data lottis holds about me?

04 How do I ask lottis to delete my personal data?

05 Does lottis share my data with advertisers or marketing companies?

06 How do cookies work on lottis and can I turn them off?

07 Who should I contact if I think my data has been misused?

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